Privacy Policy

1. About This Privacy Policy

This Privacy Policy explains how Postiz collects, uses, stores, protects, and shares information when users access or use the Postiz platform.

Postiz is a social media management platform that enables users to connect their own social media accounts, create, organize, schedule, manage, and publish content across multiple supported social media platforms.

By using Postiz, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Postiz may collect the following categories of information:

• Account information: name, email address, login details, account preferences, and profile information.
• Usage information: actions performed inside Postiz, scheduled posts, publishing settings, connected accounts, workflow activity, and technical logs.
• Content information: media files, captions, text, links, hashtags, scheduling details, and other content users create, upload, or manage through Postiz.
• Authentication information: tokens, permissions, and authorization data required to connect supported third-party social media platforms.
• Technical information: IP address, browser type, device information, operating system, language settings, pages visited, date and time of access, and error logs.

3. Information From Connected Social Media Platforms

When you connect a third-party social media account to Postiz, we may receive information made available through that platform's official APIs and authorization mechanisms.

This may include account identifiers, profile information, permissions granted by the user, publishing capabilities, media metadata, post status, and other information necessary to provide Postiz features.

4. How We Use Information

Postiz uses collected information to:

• Create and manage user accounts.
• Provide content scheduling, publishing, media management, collaboration, analytics, and automation features.
• Connect and manage user-authorized social media accounts.
• Process user actions, including creating, scheduling, editing, and publishing content.
• Provide customer support and respond to inquiries.
• Improve platform performance, security, reliability, and user experience.
• Detect, prevent, and investigate fraud, abuse, technical issues, and unauthorized activity.
• Comply with legal obligations, platform policies, and developer requirements.

5. Multi-Platform Social Media Integrations

Postiz may integrate with supported third-party social media platforms, including Instagram, Facebook, TikTok, YouTube, LinkedIn, X/Twitter, Threads, Pinterest, and other supported services.

The availability and behavior of each integration depend on the APIs, permissions, policies, developer programs, and features provided by the respective platform.

Users maintain control over their connected accounts and may authorize or revoke access according to the options provided by each third-party platform.

6. Content Publishing and User Control

Postiz enables users to create, upload, schedule, manage, and publish content to their own connected social media accounts.

Content is published based on user actions, settings, scheduling choices, or authorization within the Postiz platform.

Users are responsible for the content they create, upload, schedule, publish, or manage through Postiz.

7. Sharing of Information

We may share information only when necessary for the following purposes:

• Connected social media platforms: to provide user-authorized publishing, scheduling, account connection, and platform integration features.
• Service providers: hosting, storage, analytics, security, infrastructure, support, and other vendors that help operate Postiz.
• Legal compliance: when required by law, regulation, court order, or valid governmental request.
• Security and abuse prevention: to protect Postiz, users, third-party platforms, and the public from fraud, abuse, or harmful activity.

8. Data Security

Postiz uses reasonable technical and organizational measures designed to protect user information from unauthorized access, disclosure, alteration, or destruction.

• Encrypted connections where applicable.
• Access controls and restricted administrative access.
• Security monitoring and logging.
• Data backup and recovery procedures.
• Protection of authentication tokens and integration credentials.

No online service can guarantee absolute security, but Postiz works to protect user information using commercially reasonable safeguards.

9. Data Retention

Postiz retains information for as long as necessary to provide the platform, comply with legal obligations, resolve disputes, enforce agreements, prevent abuse, and maintain service functionality.

Users may request deletion of their personal information, subject to legal, security, operational, and platform-related retention requirements.

10. User Rights and Choices

Depending on applicable law, users may request:

• Access to personal information.
• Correction of inaccurate information.
• Deletion of personal information.
• Restriction or objection to certain processing activities.
• Data portability where applicable.
• Revocation of permissions for connected social media accounts.

11. Revoking Access to Connected Accounts

Users may disconnect social media accounts inside Postiz when supported, or revoke Postiz access directly through the settings of the connected third-party platform.

After access is revoked, Postiz may no longer be able to provide features related to that connected account.

12. Cookies and Similar Technologies

Postiz may use cookies, local storage, and similar technologies to maintain sessions, remember preferences, improve performance, analyze usage, and protect the platform from abuse.

Users may control cookies through browser settings, but disabling certain cookies may affect platform functionality.

13. Third-Party Services

Postiz may contain links to or integrations with third-party services. This Privacy Policy does not apply to third-party websites, applications, APIs, or services.

Users should review the privacy policies and terms of each third-party platform they connect to or use through Postiz.

14. Children

Postiz is not intended for children under the age required by applicable law to use online services or social media platforms.

Users must comply with the age requirements of each connected third-party platform.

15. International Data Processing

Information processed by Postiz may be stored or processed in countries other than the user's country of residence, depending on hosting, infrastructure, and service provider locations.

Postiz uses reasonable measures to protect information according to this Privacy Policy and applicable legal requirements.

16. Changes to This Privacy Policy

Postiz may update this Privacy Policy from time to time.

The most recent version will always be available on the official Postiz website. Continued use of Postiz after updates are published means you acknowledge the updated Privacy Policy.

17. Contact

For questions, requests, or concerns about this Privacy Policy or Postiz data practices, contact us:

• Email: suporte@whads.com.br
• Website: https://www.postiz-app.whads.com.br